Refund & Cancellation Policy
Last Updated: August 8, 2026
At Foysal Ads, we aim to provide high-quality digital marketing, advertising, creative, branding, and website services. This Refund & Cancellation Policy explains how cancellations and refunds are handled.
1. General Policy
Because our services involve time, strategy, expertise, creative work, account management, and resources allocated specifically to each client, payments made for services that have already been started or delivered are generally non-refundable, except where otherwise required by applicable law or agreed in writing.
2. Project-Based Services
For one-time projects such as:
- Static image ad design
- Branding and brand identity
- Website design
- Creative strategy
- Other design or marketing projects
any deposit or upfront payment may be non-refundable once work has commenced.
If a project is cancelled before work begins, any refund will be considered based on the circumstances and the specific agreement between Foysal Ads and the client.
If work has already been completed or partially completed, the client may be responsible for payment for the work performed up to the cancellation date.
3. Monthly Marketing Services
For ongoing services such as Meta advertising management or monthly marketing retainers:
- Cancellation requests should be submitted in writing.
- The applicable notice period will be determined by the client’s service agreement.
- Fees for services already provided during the current billing period are generally non-refundable.
- Cancellation does not eliminate any outstanding payment obligations.
- Advertising spend paid directly to advertising platforms is separate from our service fees and is generally not refundable by Foysal Ads.
4. Advertising Spend
Foysal Ads does not control payments made directly to Meta, Google, or other advertising platforms.
Any refund relating to advertising spend must be handled according to the relevant platform’s policies.
Foysal Ads is not responsible for refunds denied by third-party advertising platforms.
5. Cancellation by the Client
Clients may request cancellation of their services by contacting us in writing.
Upon receiving a cancellation request, we will determine:
- The date services will end
- Any outstanding fees
- Any completed or partially completed work
- Any applicable cancellation obligations under the client’s agreement
Work may continue until the agreed termination date where applicable.
6. Cancellation by Foysal Ads
We reserve the right to suspend or terminate services where appropriate, including if:
- Payments are overdue
- The client materially breaches an agreement
- The client provides unlawful or fraudulent instructions
- The client’s activities violate advertising platform policies
- The client engages in abusive, threatening, or inappropriate behavior
- Continuing the engagement creates unreasonable legal, operational, or reputational risk
Where we terminate services, any refund will be determined based on the circumstances, work already performed, and applicable agreement.
7. Non-Refundable Work
The following may generally be non-refundable once work has commenced:
- Strategy and consultation time
- Account audits
- Advertising management
- Creative development
- Design work
- Branding work
- Website development
- Research
- Copywriting
- Campaign setup
- Campaign optimization
- Other customized services
This is because these services involve time and resources specifically allocated to the client’s project.
8. Revisions and Changes
A request for additional revisions or changes does not automatically qualify for a refund.
The number of revisions included in a project will be determined by the applicable proposal, quotation, or service agreement.
Additional revisions or work outside the agreed scope may require additional payment.
9. Delays Caused by the Client
If a project is delayed because the client does not provide required information, materials, approvals, feedback, or account access, the delay does not automatically create a right to a refund.
Where a significant delay occurs, we may adjust the project timeline accordingly.
10. Refund Requests
If you believe you are entitled to a refund, please contact us with:
- Your name
- Project or service name
- Payment date
- Reason for the refund request
- Relevant supporting information
We will review the request and respond within a reasonable period.
Any approved refund will generally be made using the original payment method where reasonably possible.
11. Third-Party Services
Some services may involve third-party platforms, software, subscriptions, hosting providers, advertising platforms, or other external services.
Fees paid to third parties are subject to their respective refund and cancellation policies.
Foysal Ads cannot guarantee a refund from a third-party provider.
12. Exceptions
Nothing in this policy is intended to exclude or limit any refund, consumer, or other legal right that cannot legally be excluded under applicable law.
Any exception to this policy will be considered on a case-by-case basis and may be agreed upon in writing.
13. Changes to This Policy
We may update this Refund & Cancellation Policy from time to time.
When changes are made, we will update the “Last Updated” date at the top of this page.
14. Contact Us
For refund or cancellation requests, please contact us:
Foysal Ads
Email: foysalads@gmail.com
Phone: +880 1627-008455
Address: Sher-e-Bangla Road, Narayanganj, Dhaka, Bangladesh
Website: foysalds.com